{"id":3020,"date":"2020-01-22T11:54:42","date_gmt":"2020-01-22T08:54:42","guid":{"rendered":"http:\/\/hqsoftwarelab.com\/?post_type=portfolio&#038;p=3020"},"modified":"2025-03-14T14:42:23","modified_gmt":"2025-03-14T11:42:23","slug":"business-automation-for-the-us-insurance-company","status":"publish","type":"portfolio","link":"https:\/\/hqsoftwarelab.com\/portfolio\/business-automation-for-the-us-insurance-company\/","title":{"rendered":"US Insurance Company Automation: Switching from 3 Third-Party Systems to an Internal One"},"content":{"rendered":"\n<section class=\"section-highlights\">\n        <div class=\"container-middle\">\n            <h2 class=\"title-highlights\">Highlights<\/h2>\n            <div class=\"container-highlights\">\n                <div class=\"column-highlights\">\n                    <div class=\"line-highlights\">\n                        <div class=\"line-1\"><\/div>\n                        <div class=\"line-2\"><\/div>\n                        <h2 class=\"column-title-highlights\">Need<\/h2>\n                    <\/div>\n                    <p class=\"text-highlights\">Automate core business processes of the insurance industry with a single system, as there were no available options on the market<\/p>\n                <\/div>\n                <div class=\"column-highlights\">\n                    <div class=\"line-highlights\">\n                        <div class=\"line-1\"><\/div>\n                        <div class=\"line-2\"><\/div>\n                        <h2 class=\"column-title-highlights\">Solution<\/h2>\n                    <\/div>\n                    <p class=\"text-highlights\">An industry-specific white-label solution that facilitates agent certification\/onboarding, commission billing, marketing\/sales campaigns, and other key processes.<\/p>\n                <\/div>\n                <div class=\"column-highlights\">\n                    <div class=\"line-highlights\">\n                        <div class=\"line-1\"><\/div>\n                        <div class=\"line-2\"><\/div>\n                        <h2 class=\"column-title-highlights\">Technologies<\/h2>\n                    <\/div>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/javascript\/\">JavaScript<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/php-development-services\/\">PHP<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/mysql\/\">MySQL<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/jquery\/\">jQuery<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/symfony\/\">Symfony<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/bootstrap\/\">Bootstrap<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/gitlab\/\">GitLab<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/codeception\/\">Codeception<\/a>\n                                            <a class=\"link-highlights\" href=\"https:\/\/hqsoftwarelab.com\/technologies_taxonomy\/elasticsearch\/\">Elasticsearch<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<section class=\"section text-block-portfolio\">\n    <div class=\"container container-small\">\n        <p class=\"main-title-portfolio\">Results<\/p>\n        <div class=\"container-portfolio\">\n            <div class=\"column-portfolio\">\n                <div class=\"triangle-portfolio\"><\/div>\n                <div>\n                    <p class=\"title-portfolio\">97%<\/p>\n                    <p class=\"text-portfolio\">cut the cost of using third-party systems<\/p>\n                <\/div>\n            <\/div>\n            <div class=\"column-portfolio\">\n                <div class=\"triangle-portfolio\"><\/div>\n                <div>\n                    <p class=\"title-portfolio\">64%<\/p>\n                    <p class=\"text-portfolio\">higher speed of core business operations<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"section text-block\">\r\n      <div class=\"container container-small\">\r\n        <h2>Quick Video About the Project<\/h2>\n<p><iframe loading=\"lazy\" title=\"Case Study: Business automation for insurance company\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/igX8ou9MSM8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Collaborating with HQSoftware, the customer developed a system that automates the core business processes of <a href=\"\/solutions\/insurance\/\" target=\"_blank\" rel=\"noopener\">the insurance industry:<\/a> agent certification\/onboarding, commission billing, enrollment, claims payment, sales\/marketing campaigns, etc.<\/p>\n<p>With the delivered platform, the customer was able to replace three different business-specific solutions &mdash; each addressing a certain pool of tasks &mdash; from different vendors. Thus, the customer eliminated extra expenses on customizing those solutions and monthly vendor fees.<\/p>\n<h2>Customer<\/h2>\n<p>The customer is a health insurance company with&nbsp;over 1000 employees, operating in the United States.<br>\n<style>\n    .portfolioSwiper-image {\n        object-fit: cover;\n        display: block;\n        margin-left: auto;\n        margin-right: auto;\n        \/*height: 100%;*\/\n    }\n    @media (max-width: 767px) {\n        .portfolioSwiper-image {\n            object-fit: cover;\n            display: block;\n            margin-left: auto;\n            margin-right: auto;\n            \/*height: 100%;*\/\n        }\n    }\n<\/style>\n<\/p><div class=\"swiper portfolioSwiper\" style=\"max-width: unset;\">\n    <div class=\"swiper-wrapper\">\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/photo_2025-09-19_10-02-31.jpg\" alt=\"photo 2025 09 19 10 02 31 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div class=\"sas\">\n                <img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/1_240827.jpg\" alt=\"1 240827 -\" title=\"\">\n            <\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/2_240724.jpg\" alt=\"2 240724 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/3_240125.jpg\" alt=\"3 240125 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/4_230616.jpg\" alt=\"4 230616 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/5_220815.jpg\" alt=\"5 220815 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/6_210625.jpg\" alt=\"6 210625 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <div><img decoding=\"async\" class=\"portfolioSwiper-image\" loading=\"eager\" src=\"\/wp-content\/themes\/hq\/images\/7_210618.jpg\" alt=\"7 210618 -\" title=\"\"><\/div>\n            <div class=\"swiper-slide-text\">\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"swiper-pagination\"><\/div>\n<\/div>\n<h2>Challenges<\/h2>\n<p>In the course of the development, the team at HQSoftware had to face the following challenges:<\/p>\n<ul>\n<li>As long as the solution was to facilitate all the business processes, it needed to have a scrupulously designed business logic that would ensure smooth interoperation of the core modules.<\/li>\n<li>To enable accurate accounting, the module responsible for commission billing needed to distinguish between multiple factors&mdash;e.g., was it the first sale or a change of an insurance plan&mdash;and comply with the business rules provided by the customer.<\/li>\n<\/ul>\n<blockquote class=\"blockquote-bg\" style=\"background-image: url('\/wp-content\/themes\/hq\/images\/11.svg');color: white; background-repeat: no-repeat;background-size: cover;\">\n    <div class=\"row flex-column-reverse flex-md-row\">\n        <div class=\"col-md-4 mb-3\">\n            <p><img decoding=\"async\" style=\"max-width: 50%;\" src=\"\/wp-content\/themes\/hq\/images\/Vika%20Rokash-photoaidcom-cropped.png\" alt=\"Vika Rokash photoaidcom cropped -\" title=\"\"><\/p>\n        <\/div>\n        <div class=\"col-md-8 mb-4 mb-md-4 pl-md-5 d-flex flex-column justify-content-between\">\n            <div class=\"h3\">Looking for similar solutions or something unique to your needs?<\/div>\n            <p>Contact us today! We&rsquo;re happy to explore your needs!<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md-4\">\n            <p>\n                <strong>Victoria Rokash<\/strong><br>\n                Business Development Manager\n            <\/p>\n        <\/div>\n        <div class=\"col-md-8 d-flex align-items-end mt-4 mt-md-0 pl-md-5\">\n            <a class=\"btn btn-primary btn-view-all prototype-btn-text\" href=\"\/contact-us\/\">Get in touch<\/a>\n        <\/div>\n    <\/div>\n<\/blockquote>\n<h2>Solution<\/h2>\n<p>The delivered system comprises a number of modules that automate the core processes of health insurance.<\/p>\n<p><strong><em>Onboarding<\/em><\/strong><\/p>\n<p>Starting with onboarding the agents, the solution allows for educating and certifying the specialists. Thus, developers at HQSoftware made it possible for the agents to watch tutorials online and take a test.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-1.png\" alt=\"3 1 -\" title=\"\"><\/p>\n<p>In case of satisfying results, an agent was offered to upload his\/her license, so that the system could check his background. Engineers at HQSoftware integrated the developed solution with the NIPR service that verifies the validity of the agent&rsquo;s license.<\/p>\n<p>Our experts also delivered functionality that enables top managers to get real-time reports on how many agents were hired, who passed the test, whose license is valid, etc.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-2.png\" alt=\"3 2 -\" width=\"1226\" height=\"600\" title=\"\"><\/p>\n<p><strong><em>Commissions<\/em><\/strong><\/p>\n<p>To ensure the accuracy of accounting, the team at HQSoftware developed an algorithm that calculated the commission to be paid to in-house agents and external brokers. While the in-house agent&rsquo;s commission was KPI-based, the one of an external broker depended on multiple parameters.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-3.png\" alt=\"3 3 -\" title=\"\"><\/p>\n<p><span lang=\"EN-US\">For instance, the algorithm had to take into account such criteria as the state the sale took place, which insurance plan a client was using before the sale, etc. Furthermore, the hierarchy of the insurance system implies that some brokers may get a percent of a deal made by another broker. This percentage differs greatly in accordance with the broker&rsquo;s place in the hierarchy, so the delivered solution allowed for configuring the rate.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-4.png\" alt=\"3 4 -\" width=\"1226\" height=\"600\" title=\"\"><\/p>\n<p><strong><em>Sales<\/em><\/strong><\/p>\n<p>The developed sales module stores information about all the agents and leads. For instance, an agent profile provides access to the licenses, the states an agent can operate in, onboarding information for the current year, as well as for all the previous ones, etc. The module allows for automatically changing the status of a lead once it gets into the system and goes through all the stages of processing \/ verifying. Furthermore, it is possible to track the history of a status change at any point in time. The system also features an advanced search by numerous options, including the one by tags.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-5.png\" alt=\"3 5 -\" width=\"1226\" height=\"600\" title=\"\"><\/p>\n<p><strong><em>Marketing<\/em><\/strong><\/p>\n<p>Developers at HQSoftware then delivered a marketing module that automates the process of allocating the leads between the agents. The module also allows for running marketing campaigns: on creating a campaign, a telephone channel is assigned to it. The lead call is automatically transferred to such a channel and the agent responsible. To track the efficiency of the campaigns, engineers at HQSoftware made it possible to analyze data gathered and generate reports.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/02\/3-6.png\" alt=\"3 6 -\" title=\"\"><\/p>\n<p><strong><em>Third-party service integration<\/em><\/strong><\/p>\n<p>Our developers provided integration with another third-party service, which allows for checking the credibility of an insurance holder as some plans were available for particular groups of people only.<\/p>\n<p><strong><em>Providers<\/em><\/strong><\/p>\n<p>Experts at HQSoftware designed a module that maintains the cooperation with healthcare institutions and doctors, as well as with the agency responsible for claims&rsquo; payments.<\/p>\n<p><strong><em>Reports<\/em><\/strong><\/p>\n<p>To furnish decision-makers with a tool that enables efficient supervision, our team also designed a module that generates highly interactive reports with clickable values, advanced full-text search, etc.<\/p>\n<p>As long as the system covers all the key business processes, the customer is planning to whitelabel the developed SaaS solution to get an additional revenue channel.<\/p>\n<p><a href=\"\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> to learn more about our insurance services.<\/p>\n      <\/div>\r\n    <\/section>\n\n\r\n<section class=\"section-news\">\r\n      <div class=\"container\">\r\n        <div class=\"section-top text-center\">\r\n          <h2 class=\"h2 section-title\">Check Out Other Works<\/h2>\r\n          <p>See How We Approach Business Objectives\r\n\r\n<\/p>\r\n        <\/div>\r\n        <div class=\"row section-news-row\">\r\n\r\n\r\n      <div class=\"col-md-4 section-news-item\">\r\n          <div class=\"section-news-item__inner \">\r\n              <a href=\"https:\/\/hqsoftwarelab.com\/portfolio\/cross-platform-application-evaluating-enterprise-efficiency\/\" class=\"section-news-item__link\"><\/a>\r\n              <div 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