Highlights
Need
To replace manual taxi operations with a real-time system that enhances customer experience, streamlines driver coordination, and unifies dispatch management
Solution
A fully integrated platform with mobile apps for customers and drivers, a web-based dispatch interface, and CRM integration
3x
faster booking process for customers through the mobile app
60%
decrease in dispatcher workload thanks to automation and self-service tools
Outcome
Hymux Technologies successfully delivered a comprehensive taxi order management solution including mobile applications for both customers and drivers, a dispatch web interface for administrators, and system-wide CRM integration.
The platform streamlined ride-booking processes, improved driver coordination, and enabled efficient order and user account management. The solution empowered our client to scale operations, enhance customer satisfaction, and improve service delivery with real-time updates and feedback systems.
Customer
Our client, a transportation service provider, aimed to modernize its taxi operations by replacing outdated manual booking processes with a digital, real-time solution. Serving a market with high expectations for service quality and strong digital adoption, the client needed a system that could meet the demands of both tech-savvy customers and regulatory standards. The goal was to increase operational efficiency, reduce response times, and offer a seamless booking experience.
Solution
To meet the client’s need for a modern, digital taxi dispatch system, Hymux Technologies developed a robust multi-interface solution consisting of customer and driver mobile apps, a web-based dispatch dashboard, and a scalable server-side backend.
1) Mobile customer interface – a user-friendly mobile app allowing customers to:
- Log in securely
- Check taxi availability within a selected region
- Book a taxi with a single tap
- Monitor the driver’s real-time location
- Rate the driver after each trip
2) Mobile driver interface – a dedicated mobile app enabling drivers to:
- Log in and select/change their service regions
- Receive and accept/deny orders
- See order list, customer’s location on a map, proposed route to customer
- See basic notifications from dispatch (text messages)
- Monitor ratings entered by customers
3) Web-based dispatch interface – a powerful admin portal used by dispatchers to:
- Manage customer and driver accounts
- Monitor ride activity in real time
- Manually assign or reassign taxi orders when needed
4) System management & CRM integration:
- Centralized user management
- Integration with the client’s CRM for customer data synchronization
- Reporting tools for operational insights
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Victoria Rokash
Business Development Manager
Challenges
One of the biggest challenges was making sure the app worked in real time for everyone—customers, drivers, and dispatchers. Information like driver location and new ride requests had to update instantly to keep things running smoothly. We also needed to design the app so that anyone could use it easily, whether they were very comfortable with technology or not.
Another important task was connecting the new system to the client’s existing CRM, so customer data could flow without issues. Finally, we had to make sure the system could handle lots of users at the same time, especially during busy hours in cities.
Team
- Project manager
- UI/UX designer
- Cross-platform mobile developers
- Backend developer
- QA engineer
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Sergei Vardomatski
Founder